Library Card
1. Registration and card handling
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The resident with household register of Hangzhou can make registration at Hangzhou Public Library (the
headquarter,the Life Theme Branch Library and the Buddhism Branch Library) with the citizen card or the
second-generation ID card (in person), and make literature borrowing and reading function available.
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The resident without household register of Hangzhou but holding Hangzhou social security card can make
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registration at Hangzhou Public Library (the headquarter, the Life Theme Branch Library and the Buddhism
Branch Library) with the social security card (in person), and make literature borrowing and reading
function available.
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The resident without household register of Hangzhou can handle the library card at Hangzhou Public
Library or the basic-level service offices with the ID card, and it will charge deposit of RMB100 for each
library card.
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The minor with household register of Hangzhou shall be accompanied by the guardian and make literature
borrowing and reading function available at Hangzhou Public Library with the citizen card or the
second-generation ID card. The guardian shall present his/her own ID card and undertake liabilities for
behaviors of his/her children.
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For the minor without household register of Hangzhou to handle the library card, the guardian shall handle
the library card at Hangzhou Public Library with the household register. The guardian shall present his/her
own ID card, it will charge deposit of RMB100 for each library card, and the guardian shall undertake.
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liabilities for behaviors of his/her children.
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With the duplicate of the business license or legal person certificate, the enterprise or public institution can
handle group library card at the literature borrowing and reading center of Hangzhou Public Library. The
deposit charged for each card will depend on the borrowed and read book quantity, and will be RMB2000,
RMB6000 and RMB10000 respectively.
2. Loss reporting
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If the library card is lost, it shall handle the loss reporting procedure in time in order to avoid unnecessary
loss.
3. Card reissuing
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For the reader who makes the borrowing and reading function available with the citizen card, the
second-generation ID card or social security card, after the lost card has been successfully reissued, such
reader shall handle registration procedure and make the borrowing and reading function available again at the Library.
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If the library card is lost or damaged, the reader shall handle reissuing procedure with the ID card that was
used for handling the previous library card and the deposit voucher and shall also pay RMB5 as the cost for
the library card.
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If the group library card is lost or damaged, the card holding unit shall handle reissuing procedure with the
duplicate of the business license or legal person certificate that was used for handling the previous library
card and the deposit voucher, and shall also pay RMB5 as the cost for the library card.
4. Card returning
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The reader shall return all of borrowed literature, and handle the card returning procedure with his/her
own valid status certificate (ID card, household register or citizen card), library card and deposit voucher
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If the deposit voucher is lost, it shall handle the card returning procedure with the original and duplicate of
ID card of reader himself/herself.
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For handling card returning procedure on behalf of the other, it shall handle the card returning procedure
with the original and duplicate of ID cards of the trustor and trustee.
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The enterprise or public institution shall return all of borrowed literature, and handle the card returning
procedure with the duplicate of the business license or legal person certificate, group library card and
deposit voucher. If the deposit voucher is lost, it shall handle the card returning procedure with the
original of the business license or legal person certificate.
5. Modifying the password of the library card
With the valid status certificate (ID card, household register or citizen card), the reader can modify the password at the Library.
6. Service telephone
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Reception desk of Hangzhou Public Library (headquarter): 0571-86535111 Hotline: 0571-86021000
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The Life Theme Branch Library of Hangzhou Public Library: 0571-86535100
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The Buddhism Branch Library of Hangzhou Public Library: 0571-81106770